Mental Health Services

The following programs are operated by Central New York Services

Centralized Intake Department (CID)

The Centralized Intake Department is the entry point for Community Residence, Intensive Apartment Program, and Single Room Occupancy (SRO). Mental health diagnosis is required for most CNYS housing programs and Single Point of Access (SPOA) form required for all programs. SPOA must be completed and received by CID prior to scheduling an appointment. Intakes may be done off-site to meet consumer needs. Download SPOA and fax to CID at (315) 214-3205.


Supported Housing

Supported Housing Programs assist individuals with a mental health diagnosis or dual diagnosis (MH/SA) to obtain independent apartment living within the community by providing individualized levels of support based on consumer need. Supports include assistance with housing set up, communication with landlords, financial sources, and treatment teams. Consumers are not subject to outside program attendance or length of stay requirements.

These programs are designed for consumers who are presently under-served within the community and to assist in maintaining housing through support and advocacy. SPOA required and a transition from homelessness may be required for some programs. Proof of mental health diagnosis or other disability also required prior to scheduling an intake appointment.

Supported Housing I: Assists adults with a mental health diagnosis in obtaining secure housing within the community and provides supportive services as needed.

Supported Housing II: Designed to transition consumers from long-term care at state psychiatric facilities. Referrals open to state facilities only.

Housing First: Works in conjunction with ACT team to provide housing. Referrals open to ACT team only.

Recovery Permanent Supported Housing Programs (RPSHP/RPSHP II): Assists adults with a mental health diagnosis locate housing within the community. Both programs provide case management as needed and requires a transition from homelessness as defined by U.S. Department of Housing and Urban Development (HUD).

RPSHP II is open to consumers with any disability, and is not limited to those with a mental health diagnosis. Applicants must also meet the definition of chronic homelessness.


Residential Housing

Enriched Services Single Rom Occupancy (SRO)

Long-term housing for adults with serious and persistent mental illness or Axis I diagnosis. Residences staffed 24/7 with secure reception areas. On-site staff provides services including medication management, crisis intervention, activities for daily living, social and recreational opportunities. Meals and snacks provided in dining rooms as well as access to cooking facilities. Laundry rooms, computer /library rooms, TV lounges, and game rooms available. Consumers encouraged to further independent living skills and may transition to less supportive housing, but no limit exists for length of stay. Residents eligible for SSI Level II Benefits. SPOA required.  Access through Centralized Intake Department (CID).


Genesee St. – 48 room dormitory style living

Gateway Occupancy – 24 room dormitory style living

Hawthorn Occupancy – 24 room dormitory style living

Homestead Occupancy – 24 room apartment style living

Susan’s Place

Community based apartment program serving those diagnosed with mental health and other disabilities who are transitioning out of homelessness as defined by the NYS Office of Housing and Urban Development (HUD). Collaborative program with NYS Office of Mental Health overseeing a portion of apartments reserved for those with mental health issues and HUD regulating the portion open to women (only) with other disabilities. Some capability to serve women with dependent children under the HUD portion.

Program provides case management and a curriculum based on skill building and goal setting.


Supportive Living/Dual Recovery Supportive Living

Support services for homeless adults with Axis 1 diagnosis of substance use disorder and/or mental health disorder.  Case managers work with program participants to develop Individualized Service Plans with goals of reaching self-sufficiency within 2 years.  Weekly contact and bi-weekly home visits by case manager to assist with linking to community supports.





Helio Health is open and admitting patients.

We are asking individuals to call and complete a brief screening to ensure the safety of all patients, families and staff.

Telehealth is available for intakes, groups, individual counseling appointments and medication assisted treatment appointments at our outpatient programs.

Helio Health, Central New York Services and Insight House are committed to the safety of the people we serve. If you or a loved one is in need of help, please call our Regional Open Access Center for Addiction at

For additional information about how Helio Health is responding to the challenges posed by the COVID-19 pandemic, and how we are serving the people in our community, please click here.

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