Adult Care Coordination (Health Homes)

Helio Health has an integrated system of care that includes links to other expert providers to offer support with more than just medical concerns. We provide care coordination in Onondaga, Oswego, Madison, Oneida, Herkimer, and Lewis counties. Your Care Manager will help connect you with services that benefit your life.

What is Adult Care Coordination?
It is care coordination that can help you with medical, behavioral health, and social needs. After enrollment you will be assigned a Care Manager who will coordinate care with your service providers so
you can get, and stay, healthy.

How Can Adult Care Coordination Help?
• If you require regular medical care for a chronic mental health or medical condition
• If you have been to the emergency department or hospital multiple times in the past 6-12 months
• If you have trouble keeping track of your medical appointments
• If you need a safe place to live
• If you need help establishing a health system.

What Does Adult Care Coordination Look Like?
• Assistance with housing and food
• Linkage to transportation, childcare and legal services
• Connection with medical, mental health, and substance use disorder providers
• Transitional Support – assistance with discharge planning from medical settings
• Coordination with community supports to keep you healthy
• Patient and family support
• 24-hour phone accessibility

How Do I Qualify?
In order to qualify for Adult Care Coordination you need to be receiving or eligible for Medicaid and have ONE of the following:
• Diagnosis of significant mental illness
• Serious Emotional Disturbance (SED)
• Sickle Cell Disease

Two or more chronic health conditions including but not limited to:

• Asthma
• Diabetes
• Heart Disease
• Obesity
• Mental Health Condition
• Substance Use Disorder

Enrollment in Adult Care Coordination is free and easy to do. You can call us directly or discuss with your service provider. Referrals can also be made by Medicaid, a Managed Care Plan, a doctor, specialist, hospital, emergency department, discharge planner, or Social Service District.

Referral Form

329 North Salina Street
3rd Floor
Suite 303
Syracuse, NY 13202


502 Court St.

2nd Floor

Suite 210

Utica, NY 13502


Fax: 315-471-2531


Helio Health is open and admitting patients.

We are asking individuals to call and complete a brief screening to ensure the safety of all patients, families and staff.

Telehealth is available for intakes, groups, individual counseling appointments and medication assisted treatment appointments at our outpatient programs.

Helio Health is committed to the safety of the people we serve. If you or a loved one is in need of help, please call our Regional Open Access Center for Addiction at

For additional information about how Helio Health is responding to the challenges posed by the COVID-19 pandemic, and how we are serving the people in our community, please click here.

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24 Hours

Need help now?

Call 315-471-1564

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