Residential Services- Insights of Helio Health

Insights of Helio Health – Utica, NY

A highly-intensive level of care for individuals who require a structured living environment during treatment. This certified 44-bed program is suitable for men and women who are experiencing dysfunction in multiple life areas. Individuals can be admitted to this program with a primary alcohol or drug diagnosis. The length of stay is individualized, based on the person’s needs. Referrals are welcomed from human service providers, courts, hospitals, medical practices, employers, probation, parole, self-referrals, as well as concerned family members.

Stabilization- appropriate for men and women experiencing mild to moderate withdrawal. Treatment is provided in a highly structured medical setting. Average length of stay based on the individual’s needs.

Rehabilitation- short term intensive program offering group counseling, individual counseling, and patient education. Average length of stay is up to 3 months as determined by the patients individualized treatment plan.

Payment for services

Insights of Helio Health is a private, not-for-profit corporation which receives state funding. Residential Services (part 820) are 24/7 structured treatment/recovery services in a residential setting. Medicaid Managed Care plans are accepted for treatment payment, while the rent is typically paid through public assistance. A sliding self-pay fee is available for non-insured or under insured patients.


Program Hours

Monday – Thursday 8:00am-8:30pm

Friday – Sunday 8:00am-4:30pm



Monday – Friday (Scheduled)


Walk-in Assessments

Monday – Sunday 8:00am-3:30pm


Program Locations


Insights of Helio Health Utica

500 Whitesboro St.

Utica, NY 13502

Telephone: 315-724-5168


Helio Health is open and admitting patients.

We are asking individuals to call and complete a brief screening to ensure the safety of all patients, families and staff.

Telehealth is available for intakes, groups, individual counseling appointments and medication assisted treatment appointments at our outpatient programs.

Helio Health is committed to the safety of the people we serve. If you or a loved one is in need of help, please call our Regional Open Access Center for Addiction at

For additional information about how Helio Health is responding to the challenges posed by the COVID-19 pandemic, and how we are serving the people in our community, please click here.

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24 Hours

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