Open Access

Get Help Right Now.

If you or a loved one needs help right away with addiction or mental health, Open Access is here for you.
This important community program performs substance use and mental health assessments 24/7/365.

To access services please call: (315) 471-1564

How Open Access Works

  • Individuals who arrive at the center will be immediately screened to determine the recommended level of care.
  • If they may safely receive treatment in a community-based setting, staff will provide the patient with treatment options.
  • Staff will also inform patients of community recovery services available in their home county.
  • If services are not available in their home county, the individual and their family will be given options in neighboring counties.

Helio Health Open Access Services include:

  • 24/7 access to treatment
  • Assessments to determine level of care needed
  • Referrals to treatment close to home
  • Referrals to community recovery services
  • Peer supports

Program Locations

Helio Health Meadows Outpatient Clinic Exterior


Meadows Integrated Outpatient Clinic

329 North Salina Street

Syracuse, NY 13202

Telephone: 315-471-1564


Helio Health is open and admitting patients.

We are asking individuals to call and complete a brief screening to ensure the safety of all patients, families and staff.

Telehealth is available for intakes, groups, individual counseling appointments and medication assisted treatment appointments at our outpatient programs.

Helio Health is committed to the safety of the people we serve. If you or a loved one is in need of help, please call our Regional Open Access Center for Addiction at

For additional information about how Helio Health is responding to the challenges posed by the COVID-19 pandemic, and how we are serving the people in our community, please click here.

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24 Hours

Need help now?

Call 315-471-1564

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