Home and Community Based Services

Our Home and Community-Based Services (HCBS) for behavioral health and substance use disorders are provided in the community or in the home of the individual receiving the services. New York State designed these integrated Medicaid Managed Care benefits to help individuals move forward in their recovery.


How it Works

Each individual receives services that are recovery-oriented and evidenced-based. It is our intent to reach individuals where they are and help them to build lifelong skills. We assist individuals by exploring their interests, connecting them to services in the community, overcoming barriers, and by celebrating their strengths. An individual is eligible for Home and Community-Based Services if they are part of a Health Home, and if their Health Home has identified them as eligible for HCBS.

Empowerment Services — Peer Supports

Helio Health Empowerment Services — Peer Supports gives peers the opportunity to assist those struggling with their mental health or substance use disorder to move forward in recovery.

Services we offer include:

  • Assistance obtaining benefits, food and shelter
  • Working together to create a recovery lifestyle
  • Connecting peers to various supports in the community
  • Bridging from where an individual is now to where they want to be
  • Providing crisis support
  • Any other aspect of rehabilitation an individual wants to pursue


Psychosocial Rehabilitation

Helio Health Psychosocial Rehabilitation Services are intended to help the individual who is experiencing barriers with their behavioral health or substance use disorder. We work with people who are experiencing difficulty with interpersonal or social skills and how they interact with their environment.

Services we offer include:

  • Establishing support networks
  • Social skills training
  • Interpersonal communication
  • Recovery oriented activities
  • Managing mental health symptoms
  • Identifying triggers and finding positive outlets
  • Developing new leisure activities
  • Health and personal care
  • Any other rehabilitation an individual wants to pursue


Habilitation/Residential Support Services

Helio Health Habilitation Services help individuals with substance use or mental health disorders maintain or achieve a residence in the community.

Services we offer include:

  • Using community resources
  • Developing and understanding budgets
  • Facilitating familial communication
  • Assistance with social support skills including strategies for maintaining recovery
  • Strategies to manage trauma
  • Any other aspect of rehabilitation that an individual wants to explore


Family Support and Training

Helio Health Family Support and Training Services engage families in the recovery process. An individual must request this service. It is a person-centered, trauma-informed approach.

Services we offer include:

  • Family support groups
  • Assisting the family in understanding the mental health or substance use disorder of the individual
  • Training on self-advocacy
  • Education surrounding various workshops that are available
  • Intervention strategies
  • Any other aspect of rehabilitation that the individual wants to explore


Educational Support

Our Educational Support Services assist individuals with behavioral health challenges or a substance use disorder begin or return to school, learn a trade, or obtain training in order to reenter the workforce.

Services we offer include:

  • Support in educational settings
  • Assistance with obtaining financial aid or other resources
  • Providing skill development in the areas of study skills, note taking, stress management, social skills and other areas as needed
  • Assistance with the school setting and disability services
  • Working on organizational skills and planning as they relate to education
  • Investigating educational paths and engaging how to move forward
  • Ongoing support in education setting
  • Any other aspect of rehabilitation an individual wants to pursue


Prevocational Services

Our Prevocational Services are designed for those in recovery who are looking to explore new or different work experiences. These are time-limited services that help prepare individuals for volunteering or employment.

Services we offer include:

  • Supporting work compliance, how to problem solve, and task completion
  • Assistance in identifying obstacles to employment, and employment paperwork
  • Working on skills necessary to keep a job, such as socialization, communication and career development
  • Any other aspect of rehabilitation an individual wants to pursue


Transitional Employment

Our Transitional Employment services help individuals who have a behavioral health or substance use disorder obtain the skills they need to achieve competitive employment. We also focus on helping participants improve their non-job-related proficiencies to improve their chances of getting hired.

Services we offer include:

  • On-the-job training
  • Support to gain skills to obtain and maintain employment
  • Assistance with finding transportation to and from work
  • Discussing daily living skills, appropriate dress and proper conduct
  • Providing support at the place of employment
  • Any other aspect of rehabilitation an individual wants to pursue


Intensive Supportive Employment

Our Intensive Supportive Employment offers support to those recovering from mental health or substance use disorders so they can obtain and maintain gainful employment. Our program uses the evidenced-based Individual Placement Support model for training, which is supports-based and person-centered.

Services we offer include:

  • Support surrounding obtaining hard and soft skills to retain employment
  • Assistance establishing or maintaining self-employment
  • Providing job placement, job coaching and other workforce support services


Ongoing Supportive Employment

Ongoing Supportive Employment is a service that is performed after an individual obtains competitive employment. This service is available for as long as an individual feels they need it.

Services we offer include:

  • Help with obtaining reasonable accommodations
  • Assistance building and maintaining skills in the workplace
  • Assistance with positive work relationships and interactions with co-workers
  • Assistance managing symptoms at the worksite

Program Locations

Helio Health Meadows Outpatient Clinic Exterior


Meadows Integrated Outpatient Clinic

329 North Salina Street

Syracuse, NY 13202

Telephone: 315-471-1564


Helio Health is open and admitting patients.

We are asking individuals to call and complete a brief screening to ensure the safety of all patients, families and staff.

Telehealth is available for intakes, groups, individual counseling appointments and medication assisted treatment appointments at our outpatient programs.

Helio Health is committed to the safety of the people we serve. If you or a loved one is in need of help, please call our Regional Open Access Center for Addiction at

For additional information about how Helio Health is responding to the challenges posed by the COVID-19 pandemic, and how we are serving the people in our community, please click here.

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