COVID-19 Updates

Helio Health Employee Weekly Submission

Helio Health’s Response to COVID-19

During this public health crisis, Helio Health remains committed to serving  Central New York. Our treatment and housing programs are still available to those in need of substance use and mental health disorder treatment.

Helio Health is committed to serving our clients and staff in the safest way possible during this difficult time.  Our locations are open and admitting patients while still observing local, state and federal guidelines.

To meet this challenge, we have implemented the following:

  • We established a team of medical, nursing, clinical, counseling, legal, finance, communication, marketing, operations, information technology, health information technology, human resources, compliance, continuous quality improvement and behavioral health leadership
    to guide our responses. The team meets daily, and produces guidance and process maps for our programs and to share with other organizations.
  • We have been working with NYS and other officials to recommend policies and supports which help us serve our community.
  • We equipped all of our outpatient clinics to offer telehealth services for screenings, assessments, admissions, counseling (including group counseling), initial prescribing and medication refills.
  • We have established isolation protocols and locations in all of our residential and inpatient congregate sites to help reduce demand on emergency rooms.
  • We implemented call-ahead, and at-the door screenings to reduce the risk of community spread.
  • We eliminated visitation at our inpatient and residential settings to protect everyone.
  • We are working as fast as we can to build increased telehealth capacity to be able to serve our community needs in the face of the trauma caused by the loss of health, life, employment, wealth, and social norms.
  • Our staff are working around the clock to care for the mental health, substance use disorder, and housing needs of our community.

We are here for you now, and we will be here for you to help you deal with the impact of the pandemic.
If you need help with a substance use or mental health disorder the Regional Open Access Center is open 24/7/365. Please call 315-471-1564 and our staff will help you obtain a screening and connect you with care.

We especially want to thank our vendors and the community for your support; sewing and donating masks, making and donating hand sanitizer, calling and asking how you can help, and in some cases just being patient with increased screening.

We are still in need of Personal Protection Equipment (PPE).

If you would like to make a donation please contact: Susan LaPlaca Development Director.

Thank you for your continued support and understanding.

Helio Health COVID19 Resources


Helio Health is open and admitting patients.

We are asking individuals to call and complete a brief screening to ensure the safety of all patients, families and staff.

Telehealth is available for intakes, groups, individual counseling appointments and medication assisted treatment appointments at our outpatient programs.

Helio Health is committed to the safety of the people we serve. If you or a loved one is in need of help, please call our Regional Open Access Center for Addiction at

For additional information about how Helio Health is responding to the challenges posed by the COVID-19 pandemic, and how we are serving the people in our community, please click here.

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